MACARTHUR VETERINARY GROUP

Your family pet is in safe hands
 

Book Appointment

Bradbury
Phone the Bradbury clinic on 024627133302 4627 1333
75 Jacaranda Avenue

Mt Annan
Phone the Mt Annan clinic on 024627772202 4647 7722
Unit 17/2 - 4  Main St

Camden
Phone the Camden clinic on 024655766402 4655 7664
6 Ironbark Avenue

Gregory Hills
Phone the Gregory Hills clinic on 024648358802 4648 3588
2/13 Rodeo Road

 

Terms & Conditions

CLIENT REFERRAL SCHEME

TERMS & CONDITIONS

Macarthur Veterinary Group operates a scheme to reward clients who refer their friends to the practice. These terms and conditions set out clearly what is included in the scheme.


Terms and Conditions:

Existing client refers to a current client of Macarthur Veterinary Group - anyone who has purchased goods or services from us, and whose name and address is recorded on our files.

New Client refers to a person who is not an existing client of Macarthur Veterinary Group, and does not live at the same address with a member of their family who is an existing client of MVG.

Discount refers to the 50% discount offered off the first consultation fee for a new client, when they are referred by an existing client.

Bonus refers to the $10 bonus offered to the existing client when they refer a new client to us.

THE DISCOUNT

  1. The 50% discount applies only to new clients.
  2. The discount applies only to the first consultation fee for one pet owned by a new client. No further discount will be given on extra services performed, or medications sold, as a part of that consultation. If the first visit is for vaccination, then the discount will be applied to the vaccination consultation fee, but not to the cost of the vaccine itself. House calls will be given a discount only off the consultation, and not off the house call surcharge. No discount will be given for after-hours consultations.
  3. If the new client’s first visit is for the purchase of medication alone, or for a service for which no consultation fee is charged (such as nail clipping, microchipping or desexing) then no discount will be given, and no existing client bonus will be awarded. However, it is possible for the new client to save the discount card until their first consultation, at which time the discount and bonus will be given. To assure this discount is awarded, staff members will make a note on the new client’s file, stating that a discount is to be given off their first consultation. The new client must re-present the card at the time of the consultation.
  4. The discount will normally only be given if a referral card is presented by the new client on arrival. The card must clearly identify the existing client who referred them, or no discount will be given. If the new client does not have a referral card, but asks for the discount, and is obviously familiar with the referral system, then the discount will be given, but only if they can clearly identify the existing client who referred them.
  5. Only one discount card may be used by a new client. The discount offer cannot be combined with any other discount or offer (eg. pension discount) for the same animal. The greater of the 2 discounts will be given. That is, pensioners receive a 50% discount off the consultation fee, and a 10% discount off other services. If the new client presents 2 animals for consultation or vaccination, then our normal discounted rates for a 2nd animal will apply.
  6. No discount will be given, and no bonus will be awarded, if all money owed by the new client is not paid in full at the time of consultation, or on discharge of the patient from hospital.

THE BONUS:

  1. A bonus will be awarded to an existing client only if that person is clearly (and uniquely) identified by the new client (either on a referral card or by some other means). The bonus will be awarded only when the new client brings an animal in for consultation, subject to the same conditions outlined in point (3) above.
  2. The bonus is a flat $10 bonus which will be recorded on our computer system, and can be deducted automatically from the existing client’s next bill(s). The bonus can then be used for the purchase of virtually any goods or services at Macarthur Veterinary Group. However, it cannot be redeemed for cash.
  3. Additional bonus dollars can be accumulated by a client referring more than one new client. There is no restriction on the number of bonus dollars that can be accumulated, nor on how many can be spent at one time. If the bonus exceeds the value of the client’s next purchase, then any residual can be retained towards subsequent purchases.

We reserve the right to alter these Terms and Conditions at any time.

June, 2012

© 2017 Macarthur Veterinary Group